Login

Cart

Your cart is empty

Stay Intelligently Connected

Join our inner circle to receive curated updates, early access to new arrivals, premium content, and member-only privileges.

Return and Refund Policy

Effective Date: 2026-05-13

1. Overview

Elite Restore Labs is owned and operated by Executive Performance Group. At Executive Performance Group, we stand behind the quality of our products. This policy explains when and how returns and refunds are accepted for purchases made through eliterestorelabs.com.

Summary

  • Region: United States
  • Return window: 30 days total, but damage must be reported within 24 hours of delivery
  • Return eligibility: Accepts returns for both defective and non-defective products if they meet policy conditions
  • Return shipping: Customer is responsible for return shipping costs unless the item is defective or damaged on arrival.
  • Restocking fee: 25% of the product price for approved returns

2. Contact Information

To start a return or report damage, contact our customer service team:

Hours: Monday to Friday, 9 AM to 5 PM EST

3. Brand-Specific Return, Exchange, and Warranty Terms

Brand-specific terms take priority. Products sold by Elite Restore Labs may be subject to individual manufacturer or brand policies governing returns, exchanges, refunds, cancellations, and warranty coverage. Where applicable brand-specific terms are identified and made available to the customer before purchase, those terms are incorporated into this policy and supersede any conflicting provisions of Elite Restore Labs’ general Return and Refund Policy, to the extent permitted by applicable law.

Brand-specific terms may include different return windows, final-sale restrictions, restocking fees, shipping charges, packaging requirements, return authorization procedures, and limitations relating to installed or used products. Customers should review the applicable terms linked or displayed on the product page or otherwise provided before checkout. Where no applicable brand-specific return or exchange terms have been disclosed, Elite Restore Labs’ general return and exchange terms apply.

Manufacturer warranties. Any manufacturer warranty is provided by the manufacturer or other warrantor identified in the applicable warranty document. Coverage periods, eligibility, exclusions, claim procedures, and available remedies—including repair, replacement, or refund—are governed by that document. A warranty claim does not automatically qualify a product for a return or refund under this general policy. Expiration of the general return window does not, by itself, terminate an otherwise valid manufacturer warranty.

Assistance and authorization. Contact support@eliterestorelabs.com before returning a product. Elite Restore Labs will assist with identifying the applicable policy and coordinating with the manufacturer where appropriate. Products must not be shipped to Elite Restore Labs or a manufacturer without the required return authorization and confirmed return instructions.

Preservation of legal rights. Nothing in this section excludes or limits any consumer right, statutory warranty, or obligation of Elite Restore Labs that cannot lawfully be excluded or limited. Changes to brand-specific terms after purchase will not reduce the rights or coverage applicable to that purchase.

4. Eligibility for Returns

Returns are accepted under the following conditions:

  • The item arrived damaged, defective, or incorrect
  • The customer wishes to return a new item within the policy window
  • The damage or issue was reported within 24 hours of delivery
  • The product is returned within 30 days of delivery
  • The item is unused and includes all original packaging and accessories

Items must be in new condition. Used or installed products cannot be returned unless defective upon arrival.

5. Reporting Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 24 hours of delivery. Include:

  • Your order number
  • Photos clearly showing the damage or issue
  • A brief description of the problem

We will review the information and, if approved, provide instructions and a prepaid return label.

6. Return Shipping and Fees

Approved returns include a prepaid shipping label. Please use the provided label and ship the item within 7 days after approval.

Restocking Fee: All returned items are subject to a 25% restocking fee based on the product price. This amount will be deducted from your refund total. Exchanges for the same item will not incur a restocking fee.

If you send an item back without using the provided label, we may not reimburse you for shipping costs.

7. Refunds and Replacements

  • After receiving and inspecting your returned item, we will confirm whether a refund or replacement applies
  • Refunds are issued to the original payment method within 7 business days after approval
  • If you prefer, we can send a replacement item instead of a refund

8. Exchanges

We accept exchanges for both defective and non-defective products as long as they meet the return conditions. Replacement items are shipped once the returned item is received and approved.

9. Non-Returnable Items

We cannot accept returns for:

  • Items reported after 24 hours of delivery
  • Items damaged due to misuse or neglect
  • Personalized, custom-made, or perishable goods
  • Intimate or sanitary products such as underwear, swimwear, or personal care items (unless sealed and unused)
  • Gift cards and downloadable digital items

10. Cancellations

  • Orders may be canceled before shipment for a full refund
  • Once shipped, cancellations are not possible. You must follow the return process outlined above.

11. Legal Rights

This policy does not affect your rights under U.S. consumer protection law.

12. Changes to This Policy

We may update this policy from time to time. Changes take effect upon posting.

By purchasing from Executive Performance Group, you agree to this Return and Refund Policy.

Executive Performance Group
support@eliterestorelabs.com
302-450-7692
8 The Green, STE R, Dover, DE 19901 United States